Starting a Successful Career Track – John’s Story

Employment services

With motivation and drive, John Miller Madrid has rapidly built his career after graduating from high school in 2017. A few months after graduation, he started working as an Associate at Amazon’s Sort Center in San Bernardino, CA. “Before starting my job, I worked with my uncle in his mechanic shop, helping fix cars and cleaning the shop,” said John. “I enjoyed working with cars and started considering commercial driving as a career field.”

As an Alternative Workforce Supplier for Amazon, PRIDE Industries partners with the California Department of Rehabilitation (DOR) to place referred candidates with disabilities into warehouse associate positions across California. To ensure success, PRIDE’s team of job coaches provides training, encouragement, and career advice.

At the Amazon Sort Center in San Bernardino, CA, associates categorize customer orders by their destination in the Southern California region and consolidate them onto trucks for rapid delivery. This is an incredibly fast-paced job that requires accuracy and attention to detail.

“From the beginning, PRIDE’s staff provided beneficial training, and their on-site assistance gave me reassurance that someone was always there to help me,” said John. “I have auditory processing disorder (a learning disability that impacts the brain’s ability to filter and interpret sounds), which can make listening difficult. With their help, I learned quickly, and soon my managers knew that they could rely on me.”

“Amazon was a perfect opportunity for me, as I like working in an active setting.” John quickly proved his skills and was promoted from scanning to working in inbound and outbound delivery. One of his managers nominated him for the Top Performer Award of May 2018 due to his hard work and willingness to help his team.

“John had originally expressed an interest in working with vehicles, and we encouraged him to work towards a commercial driving position,” said PRIDE Employment Relationship Coordinator Mayra De Alba-Cajas. “The perfect opportunity appeared in 2019 when John applied and was hired for a Yard Hostler position (a truck driver who directs trucks or tractors at vehicle parking or docking areas to move, position, or park trucks or trailers) due to his excellent performance record.”

While undergoing hostler training, John works in the yard shack to supervise night shift trucks. After his training is complete, he will organize semi-trailers in the yard. John will also be completing a commercial driver’s license certification to become a semi-truck driver (funded by Amazon). The PRIDE team is there to support him through this career transition, and both Amazon and PRIDE staff are proud of his progress and incredible work ethic.

”Working at Amazon has changed my life,” said John. “I have developed a career track and improved my communication, leadership, and problem-solving skills.”